You can pay securely online using our payment portal. There are four ways you can pay the duties and taxes to FedEx: What happens if my package was delivered to the wrong location?
FedEx Money Back Guarantee also doesn’t apply to shipments where the delivery address was changed. Rerouting isn't always possible because we can't physically change the original air waybill attached to the shipment. Read more here.īear in mind that additional restrictions and fees may apply and delays have to be expected. Dry ice (UN 1845) is the only exception and shipments containing it may be rerouted. They can be held at a pickup point in the same service area as the original address or returned to the shipper. However, you can’t change the delivery address for dangerous goods shipments for safety and security reasons. If you’re the receiver, you can change the delivery address by getting in touch with the shipper, who will have to authorize the change.
If you choose to change the delivery address, FedEx can only accept your request if: The receiver will just have to take a valid form of identification with them. Alternatively, you can request to hold the shipment at a FedEx location for pickup instead of delivery. If you’re the shipper, you can change the delivery address for most shipments online by logging in to your FedEx shipping account.
